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Petdirect AI

Have questions? Ask Petdirect AI

Petdirect AI is an automated assistant. It can answer general pet questions, suggest products, and tell you where your order is. Whether you’re wondering what to feed your Golden Retriever, which flea treatment might suit your cat or which toy will keep them busy, Petdirect AI is here to help. Ask a question and share a few details about your pet to get suggestions based on their needs.

Where to find it while you shop

The chat in the corner

Petdirect AIAsk Petdirect AIHow can I help?What senior food would suit a 9 year old golden retriever?Which flea and worm treatment suits Luna best?

The chat button follows you around the site, bottom right. Tap it and the panel opens with a few starter questions and a box to type your own.

While you browse a category

Ask Petdirect AICan’t decide? Get instant help with these results.Which automatic feeder suits a cat who eats too fast?How do NexGard Spectra and Simparica Trio compare?Ask anything

On category pages a prompt card sits in with the products, with starter questions about the results you are looking at.

On the product you are viewing

Ask Petdirect AIQuestions about this product? Get an instant answer.Is this suitable for a golden retriever?How often do the filters need changing?Ask anything about this product

On a product page the card sits under the description, so you can ask about set-up, cleaning, sizing or stock for that exact product.

How to get a useful answer
1

Start anywhere

Tap a suggested question, or type your own into the box above.

2

Tell it about your pet

Age, breed, weight, routine and anything you are working around. Sign in and it already knows your pet profiles.

3

Say what matters

The problem you are solving, the must haves, and roughly what you want to spend.

4

Keep going

Ask follow-ups, compare two options, then add to cart or Autodeliver when you are happy.

Petdirect AI gives general information and product suggestions, and it can add things to your cart or Autodeliver. It cannot change an order that is already placed. Type Human at any time to reach our Auckland based Customer Care team. For anything health related, talk to your vet.

Smart solutions

What would make life with your pet a bit easier?

Every home has its own sticking point. Pick the one that sounds like yours and we’ll take you straight to the tech that helps, what to think about before you buy, and a few products worth a look.

Mealtimes and hydration

Dinner on time, even when you’re not

We get that dinner time doesn’t always fit around traffic and work. A smart feeder keeps the routine going without you, and a fountain keeps water moving so it stays fresh enough that your pet actually drinks it.

  • Portions and meal times stay the same, whoever’s home
  • Everyone gets their own dinner in a multi pet house
  • Moving, filtered water can tempt a cat who ignores a bowl

Before you buy, have a look at how it comes apart for cleaning, whether it needs an app, and what the filters cost to replace.

Not sure which one? Ask Petdirect AI something like “Which automatic feeder suits a cat who eats too fast, and is a fountain worth it too?”Ask Petdirect AI
Checking in and coming home

Know they’re alright while you’re out

Start with what you’d actually like to know. Whether they’ve settled, where they’ve wandered off to, or who’s coming through the door.

  • See them and talk to them from your phone
  • Decide which pet can come and go, and when
  • Follow an outdoor cat or dog on a live map

Two things worth checking first. Live GPS tracking needs its own subscription, and a microchip door has to read your pet’s chip type, so confirm that before you order.

Not sure which one? Ask Petdirect AI something like “Which pet camera or GPS tracker would let me keep an eye on a golden retriever while I’m at work?”Ask Petdirect AI
Play and enrichment

Something to do while you’re busy

We get that one round of fetch is never enough. Tech toys pick up where you left off, waking on a nudge and settling again when play is over.

  • Wakes up when your pet nudges it, so play happens on their terms
  • Rechargeable, so there’s no drawer full of batteries
  • Separate ranges made for dogs and for cats

Stay nearby for the first few sessions, and pick the size and material that match how your pet chews.

Not sure which one? Ask Petdirect AI something like “Which tech toys keep a high energy border collie busy indoors while I’m at work?”Ask Petdirect AI
Litter duty

Hand the scooping over

An automatic litter box sifts a few minutes after your cat hops out, so the tray stays fresh between empties. It’s still a job. It’s just a much smaller one.

  • Sifts on its own, so the tray is clean for the next visit
  • Waste collects in a sealed drawer you empty every few days
  • Most cats settle in within a week if you take it slowly

Measure the space first, check which litter it takes, and think about whether your cat is happy in an enclosed box.

Not sure which one? Ask Petdirect AI something like “Which self-cleaning litter box would suit a nervous cat like Luna?”Ask Petdirect AI