

Petdirect AI is an automated assistant. It can answer general pet questions, suggest products, and tell you where your order is. Whether you’re wondering what to feed your Golden Retriever, which flea treatment might suit your cat or which toy will keep them busy, Petdirect AI is here to help. Ask a question and share a few details about your pet to get suggestions based on their needs.
The chat button follows you around the site, bottom right. Tap it and the panel opens with a few starter questions and a box to type your own.
On category pages a prompt card sits in with the products, with starter questions about the results you are looking at.
On a product page the card sits under the description, so you can ask about set-up, cleaning, sizing or stock for that exact product.
Tap a suggested question, or type your own into the box above.
Age, breed, weight, routine and anything you are working around. Sign in and it already knows your pet profiles.
The problem you are solving, the must haves, and roughly what you want to spend.
Ask follow-ups, compare two options, then add to cart or Autodeliver when you are happy.
Petdirect AI gives general information and product suggestions, and it can add things to your cart or Autodeliver. It cannot change an order that is already placed. Type Human at any time to reach our Auckland based Customer Care team. For anything health related, talk to your vet.
Every home has its own sticking point. Pick the one that sounds like yours and we’ll take you straight to the tech that helps, what to think about before you buy, and a few products worth a look.
We get that dinner time doesn’t always fit around traffic and work. A smart feeder keeps the routine going without you, and a fountain keeps water moving so it stays fresh enough that your pet actually drinks it.
Before you buy, have a look at how it comes apart for cleaning, whether it needs an app, and what the filters cost to replace.
Start with what you’d actually like to know. Whether they’ve settled, where they’ve wandered off to, or who’s coming through the door.
Two things worth checking first. Live GPS tracking needs its own subscription, and a microchip door has to read your pet’s chip type, so confirm that before you order.
We get that one round of fetch is never enough. Tech toys pick up where you left off, waking on a nudge and settling again when play is over.
Stay nearby for the first few sessions, and pick the size and material that match how your pet chews.
An automatic litter box sifts a few minutes after your cat hops out, so the tray stays fresh between empties. It’s still a job. It’s just a much smaller one.
Measure the space first, check which litter it takes, and think about whether your cat is happy in an enclosed box.
All of our pet tech in one place, grouped by what it helps with.